Frequently Asked Questions
Everything you need to know about your ALCOVA beauty journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your beauty essentials ship, we will provide a tracking number so you can follow your package's journey directly to your door.
What is your return policy for skincare and cosmetics?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items in their original packaging within 30 days of purchase.
Are your products cruelty-free?
At ALCOVA, we prioritize ethical beauty. The majority of our curated selection is cruelty-free, and we clearly label vegan and organic options on each product page.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your glow-up essentials sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.
Do you ship internationally?
Yes, ALCOVA / Design Shop ships to most countries worldwide. Please note that international orders may be subject to local customs fees and longer delivery timelines.